BOOKING TERMS & CONDITIONS

All guests must be 18 years and over and carry photo identification in case of verification.

Bookings are to be made 72 hours prior to desired tour date but we will happily assist if possible, for any last-minute bookings subject to availability and time frames.

To confirm a booking, deposit or full payment must be received.

We can tailor our tours to meet the needs of your group to personalise your experience.

COVID 19 Conditions:

We understand the importance of complying with all COVID19 protocols. Please note since the 26th of October 2021 we still continue to safe practice of sanitation of our vehicle after each venue visit.

PRICING AND PAYMENTS

Our prices include GST and are quoted in Australian dollars (AUD).

Our prices are current as per our website. We do reserve the right to amend our prices at any time or if quoting outside the normal scope of a personalised tour.

Once a deposit is paid or booking paid in full, we guarantee the price quoted.

A deposit of $110 per group is required at time of booking.

The balance of the tour price is due at least 72 hours prior to the tour departure date.

For bookings made within 72 hours of tour departure day will require full payment at time of booking.

Payment can be made via direct deposit which does not incur a payment fee. If paying by credit card or or direct over the phone, the there will be additional credit card surcharges will apply.

Our tour prices are inclusive however the venues may charge an additional surcharge of 20-25% for public holidays.

CANCELLATIONS OR CHANGES BY YOU

If you need to cancel or make amendments, please contact mobile: 0411 151 920 or email: info@epictasteexperiences.com as soon as possible so we can endeavour to assist you.

If you need to cancel the tour prior to 72 hours to departure date there is a $110 fee per group plus any cancellation imposed by suppliers will be imposed, or we can offer an alternate date subject to availability.

If you need to cancel the tour within 72 hours prior to the tour departure date a 50% fee of tour price per person applies. The 50% fee can be held in a non-transferable credit to be used within 12 months from date of cancellation.

CANCELLATIONS OR CHANGES BY US

Due to unforeseen events, safety and operating requirements, or circumstances beyond our control Epic Taste Experience reserves the right to amend or cancel tours.

Our tours visit operational businesses such as (but not exclusive to) farms, wineries, distilleries, cheese factories, so we cannot guarantee that all elements of production will be operating though your visit.

If your tour has been cancelled for one of the reasons above, we will discuss options with you such as:

Offering an alternate date subject to availability.

Offering an amended itinerary subject to availability.

Offering a non-transferable credit to your group to use towards another tour in the next 12 months from date of original tour.